If previously sales teams could rely on face-to-face meetings

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Events and presentations to interact with their contacts, now the interactions have completely changed their structure. In addition to managing the online team , another significant issue that sales managers face is managing customers remotely. What is important to focus on to maintain an efficient and quality relationship with your contacts? Let's see it together in this article. Here's what you'll find inside: Communication Strategy Technological support Communication Let's start by analyzing one of the most relevant aspects of managing customers remotely, communication. This aspect needs attention on every occasion, but especially when you do not have the possibility of making use of physical presence to strengthen the relationship.

Here are some tips for maintaining India Telegram Number Data healthy, long-lasting relationships with your online contacts. Clarify expectations The first step to meeting a customer's expectations is to be sure what they are. The famous 4 Ws can be a great starting point in this case: Who: Who are the stakeholders involved? What: What outcome do they expect? When: What are the deadlines to achieve this goal? Where: In what area do you have to act to obtain it? How : Through what specific actions will it be possible to satisfy customer expectations? Put your face to it Not being able to take advantage of face-to-face meetings, it is important to reassure customers that the presence of your business remains solid and constant throughout their journey. For this reason, it is advisable to make use of periodic video calls to carry out checks and realignments on your journey together.



But be careful not to overdo it.According to a study by the Harvard Business Review, as many as 71% of the meetings that companies hold are considered unproductive and inefficient by their participants. In your meetings, try to provide customers with truly useful information, so that at the end of each video call you can always be sure that you have brought additional value to their experience. Support and learning Another way to best manage customers remotely is to offer them constant support in the services you offer and sources from which they can take inspiration to improve their business. You can do this through an FAQs section on your site, by publishing a blog to offer them readings on topics that concern your relationship or, even, create audio and video content aimed at learning. This last technique is excellent for ensuring that, in addition to written content,